Some users may be confused or annoyed that there are too many cloud recordings in which there seem to be no people or even no movements. Why's that? To answer this question, let's know about the camera's trigger mechanism first....
Your device may sometimes miss motion activity based on several factors. Please refer to the following factors that may lead to the camera missing motion activity and how to correct them. · Weak or Unstable Network Connection. If your camera's network connection...
If the camera reports a "Cloud service connection fail" error when you connect it, it means that the camera fails to build the connection with the cloud server. Please make sure that your Wi-Fi router is connected to an...
When you share camera to others,please make sure that she /he also download and register vicohome.You can download it on the website https://www.vicohome.io/appdownloads 1.Open vicohome App and click the Home button,select the camera you want to share,after you click device...
1. Make sure the device supports Vicohome. 2. Find the ‘+’ on vicohome to add the device.Follow the guidance and you can add a new device. Follow the steps in the picture to complete adding the camera.
Please ensure that the intercom function is operated correctly, allowing the vicohome AP to use the microphone and increasing the volume of the phone to a level that can hear normally. As you can see in the picture. Check if...
Please follow the steps below to troubleshoot the situation. 1. First make sure that the network is normal, the live broadcast itself is smooth and not lagging, and the camera is fully charged. 2. Click Calibrate the gimbal in vicohome-App and check...
Please follow the following methods to troubleshoot 1. Please check the settings of mobile phone notifications. A. You can turn off the power saving mode on the mobile phone,power saving mode temporarily reduces background activity. B. Turn on the notification(banners,sounds and badges),allow background refresh...
The most important thing is to make sure that the mobile network is stable and strong. Check one by one according to the method below.1. Check whether your mobile phone has data permissions to vicohome.Apple:Settings - Cellular - Apps that use Wi-Fi and...
