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Voice of customer makes us great!

FAQ

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  • March 25, 2025

    How to solve solar panels not charging?

    1. The camera triggers too many recordings, and the solar panel is not charging fast enough to keep up with the camera's power consumption.  Please check whether the camera is triggered frequently every, if it records over 300 times a day...

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  • March 25, 2025

    What can I do if the device is offline?

    1. Check the device power supply status A.Battery Camera If the device is equipped with a battery, please verify whether the battery has insufficient charge or if the device is turned off. To power on the device, please press and hold...

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  • March 24, 2025

    WINTER Notes on using solar powered cameras

    In winter, why does the solar panel not charge? 1.In winter, the temperature is always low, sometimes it may lower than 0 ° C, so the solar panel cannot be effectively charged. 2.The sunshine in Winter is not enough, the ultraviolet...

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