What can I do if the device is offline?

1. Check the device power supply status

A.Battery Camera

If the device is equipped with a battery, please verify whether the battery has insufficient charge or if the device is turned off. To power on the device, please press and hold the power button for about 5 seconds.

If the device can't be turned on by holding the power button and the indicator light is flashing red, it means that the device is in low battery mode. In this case, please use a DC Output 5V/1.5A charger to fully charge it first.

Depending on the battery capacity, the device's charging time varies. In general, it takes 2-3 hours for a full charge.

The device indicates a yellow light for charging and a green light for a full charge.

If the device can't be turned on by holding the power button and it has power, you can try to Reboot the Device. If it still does not work, you can keep it plugged in and reboot it again.

B.Plug-in Camera:

If the device is powered through a wired charger, please ensure that the power supply is connected well. If the device loses power, try reconnecting the power source.

2. Check the router working situation

A. Please check whether the router is working. 

If it turns out that the router is not working, please make it work first. For example, you can try restarting the router.(You can tell whether the router is working or not by checking whether other devices, for example, your mobile phone can connect to the Wi-Fi router and can access the Internet.)

B. Please check whether the Wi-Fi name or password has been changed. 

If the Wi-Fi name changed, please re-add the device to the app. If it still does not work, you can Reboot the Device and re-add it to the app.

3. Wi-Fi connection or your mobile phone network connection is poor

A. Low or Medium Wi-Fi signal will cause the device to go offline. Please move the device as close to the router as possible. Or you can boost the Wi-Fi signal with a Wi-Fi extender if possible.

You can check the Wi-Fi signal on the homepage or on the Camera/Doorbell Setting page.

It should be noted that the camera only supports 2.4G WiFi signals, 5G signals are temporarily not supported.

A. Mobile phone signals may also affect devices.

B. Please make sure that your phone can access the Internet and that its network connection is good.

Please make sure to enable the network permission for the APP.

If none of the above methods work, please provide the camera's SN code to us at sovmiku@163.com, and we will arrange an engineer to investigate the specific situation.